Table of Contents
1Who We Are (Data Controller)
Ludo Master is a multiplayer online board game application developed and operated by
Ramy ("we", "us", or "our"). This Privacy Policy governs all data collected through our mobile
application Ludo Master (Package: com.ramy.ludomaster) available on Google Play Store.
We are the data controller responsible for your personal information. If you have questions about how your data is handled, please contact us using the details in Section 13.
2Age Restriction & Children's Policy
Compliance with Children's Privacy Laws
- US COPPA (Children's Online Privacy Protection Act): We do not knowingly collect personal information from children under 13.
- EU GDPR (General Data Protection Regulation): We do not process personal data of children under 16 without verifiable parental consent.
- Google Play Families Policy: Our app is not designated for children and does not participate in the Designed for Families program.
Age Verification
During registration, users must provide a phone number and confirm they are at least 16 years old. If we discover a user under 16 has created an account, we will promptly delete their account and all associated personal data.
3Data We Collect
We collect the minimum data necessary to provide and improve our service:
| Data Type | Examples | Collection Method | Required? |
|---|---|---|---|
| Phone Number | Mobile number for registration | User-provided at sign-up | Required |
| Email Address | Email for account management & recovery | User-provided at sign-up | Required |
| Username / Display Name | In-game name shown to other players | User-provided | Required |
| Device Information | Device model, OS version, app version | Automatically collected | Technical |
| Game Activity Data | Scores, matches played, wins/losses | Automatically generated | Technical |
| Log Data | IP address, timestamps, crash reports | Automatically collected | Technical |
| In-App Purchase Data | Virtual currency transactions | Via Google Play Billing | Optional |
4How We Use Your Data
- Account Creation & Authentication: Your phone number and email are used to create and secure your account.
- Service Delivery: To operate multiplayer game features, leaderboards, and match-making.
- Account Recovery: Password reset and account recovery via email or phone.
- Customer Support: To respond to inquiries and resolve technical issues.
- Security & Fraud Prevention: To detect suspicious activity and protect our platform.
- Service Improvement: Anonymous analytics to understand usage and improve features.
- Legal Compliance: To comply with applicable laws and regulations.
We will never sell your personal data to third parties for marketing purposes.
5Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom, we process your data under:
- Contract Performance (Art. 6(1)(b) GDPR): Processing phone number and email is necessary to create and maintain your account.
- Legitimate Interests (Art. 6(1)(f) GDPR): For security, fraud prevention, and service improvement.
- Legal Obligation (Art. 6(1)(c) GDPR): Where required by applicable law.
- Consent (Art. 6(1)(a) GDPR): For any optional data processing.
6Data Sharing & Third Parties
We share your data only with trusted service providers to the extent necessary:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Google Play Services | App distribution, billing, analytics | Device ID, purchase data |
| Firebase / Google Cloud | Hosting, crash reporting, authentication | Phone, email, device info |
| Payment Processors | In-app purchase processing | Transaction data only |
All third-party providers are contractually bound to protect your data and may not use it for their own purposes. We may also disclose data if required by law or court order.
7Data Retention
- Account Data (phone, email, username): Retained while account is active. Deleted within 30 days of account deletion request.
- Game Activity Data: Retained up to 2 years after last activity, or until account deletion.
- Log Data: Retained maximum 90 days for security purposes.
- Legal Obligations: Some data may be retained longer if required by law.
8Your Rights
Depending on your location, you may have the following rights:
- Right of Access: Request a copy of all personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
- Right to Restrict Processing: Ask us to pause processing of your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: Withdraw any consent given at any time.
To exercise any of these rights, contact us at the email in Section 13. We will respond within 30 days.
9Cookies & Tracking Technologies
Our mobile application may use:
- Session Tokens: To keep you logged in securely.
- Local Storage: To save game preferences and settings on your device.
- Analytics SDKs: To collect anonymized usage statistics (crash reporting, session duration).
We do not use third-party advertising cookies or cross-site tracking technologies.
10Advertising
If our app displays advertisements, we ensure full compliance with Google Play's advertising policies:
- All ads displayed are age-appropriate for our 16+ user base.
- We only display ads from Google Play certified ad networks or serve ads directly.
- We do not display behaviorally targeted ads based on sensitive personal data.
- All advertising complies with COPPA and GDPR requirements.
- No ads directed at or appropriate only for children are displayed.
11Security
We implement industry-standard security measures to protect your personal data:
- Encryption: All data is transmitted over HTTPS/TLS encrypted connections.
- Secure Storage: Passwords are hashed. We never store plain-text passwords.
- Access Control: Only authorized personnel have access to personal data on a need-to-know basis.
- Regular Audits: We periodically review our security practices and infrastructure.
While we strive to protect your data, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password.
12Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users by email or in-app notification for material changes.
- Post the updated policy before the change becomes effective.
Your continued use of Ludo Master after changes are posted constitutes your acceptance of the updated Privacy Policy.
13Contact Us
For any privacy-related questions, data requests, or concerns:
We aim to respond to all inquiries within 30 business days.